Money Travels Pty Ltd
ABN: 51 608 890 419 | Suite 3, 40 Haldon Street, Lakemba NSW 2195
Money Travels Pty Ltd
These Terms and Conditions are intended to provide clear customer guidance while supporting MTPL’s legal, regulatory, operational and AML/CTF compliance obligations.
Money Travels Pty Ltd (MTPL, we, our or us) is an Australian remittance service provider, ABN 51 608 890 419, located at Suite 3, 40 Haldon Street, Lakemba NSW 2195.
MTPL provides international money transfer and remittance services from Australia to overseas beneficiaries, primarily in Pakistan. MTPL operates in accordance with applicable Australian laws, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), AUSTRAC requirements, privacy obligations and other relevant legal and regulatory requirements.
By registering with MTPL, submitting a transaction, using our website, or otherwise using our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, our applicable policies, and all relevant laws and regulatory requirements.
If you do not agree with these Terms and Conditions, you must not use our services.
MTPL facilitates person-to-person remittance transactions from Australia to nominated overseas beneficiaries, primarily through bank deposit and cash pickup arrangements with partner banks and institutions.
Business, commercial or company account transactions are not accepted unless expressly approved by MTPL in writing and supported by appropriate documentation. MTPL may refuse, delay or cancel any transaction that does not comply with its internal policies, regulatory obligations or risk requirements.
A transaction request submitted by a customer is an instruction to MTPL to process a remittance, subject to acceptance by MTPL. MTPL may accept, decline, suspend or delay any transaction at its discretion and is not required to provide reasons where disclosure is restricted by law, regulation or internal risk requirements.
You are responsible for ensuring that all information provided to MTPL, including contact details, beneficiary details, account information, payment method, amount and purpose of transfer, is complete, accurate and up to date.
Once MTPL accepts a transaction, you must review all receipts, invoices, confirmation notices and transaction details carefully. If any detail is incorrect, you must notify MTPL immediately. You may retain or print transaction records for your own reference.
To use MTPL services, you must complete registration and provide valid identification documents in accordance with MTPL’s 100-point identification requirements and applicable AML/CTF obligations.
MTPL may require additional verification, including a selfie photograph holding identification, biometric verification, proof of address, source of funds documents, employment details, occupation, transaction purpose and any other information reasonably required for compliance or risk assessment.
By using our services, you consent to MTPL verifying your identity through government, third-party and electronic verification systems, including document verification services, fraud prevention databases, screening providers and other verification sources where lawful and necessary.
You consent to the collection, use, storage and disclosure of your personal information in accordance with MTPL’s Privacy Policy. You acknowledge that your personal information may be shared with regulators, financial institutions, correspondent banks, verification providers and overseas partners, including partners in Pakistan, where required to process transactions or comply with legal obligations.
You confirm that all information and documents provided by you are true, complete, current, lawful and not misleading.
Transactions are processed only after MTPL has received cleared funds, completed required identity verification, and satisfied any compliance, sanctions, fraud prevention or risk review requirements.
Processing times may vary due to banking cut-off times, weekends, Australian or overseas public holidays, correspondent bank processing, cash pickup availability, technical issues, compliance reviews, additional verification requirements, or events outside MTPL’s reasonable control.
MTPL is not responsible for delays caused by banks, payment partners, beneficiary banks, cash payout agents, payment networks, government agencies, incorrect information supplied by the customer, or circumstances beyond MTPL’s control.
MTPL may impose limits on transaction amounts, frequency, beneficiary payments, payment methods or account activity based on regulatory, operational, correspondent bank, risk or internal policy requirements.
MTPL may also apply limits required by overseas regulators, correspondent banks or payment partners. These limits may change without prior notice.
Exchange rates are subject to market fluctuation and may change without notice. The applicable exchange rate is generally the rate available at the time the transaction is created or confirmed by MTPL, unless otherwise agreed in writing.
Any rate quoted or agreed is subject to MTPL receiving cleared funds within the timeframe specified or reasonably expected by MTPL. If funds are delayed, incomplete, received from an unacceptable account, or subject to additional compliance checks, MTPL may apply the prevailing exchange rate at the time of actual processing or cancel the transaction.
Any margin or difference between the rate provided to the customer and the rate obtained by MTPL from its partners may be retained by MTPL.
Unless otherwise advised by MTPL, transfers of AUD 300 or more do not attract a standard service fee. Transfers below AUD 300 attract an AUD 5 service fee.
Additional fees and charges may apply, including AUD 15 for amendments caused by customer error, AUD 35 for cancellation or refund administration, exchange rate differences, correspondent bank charges, third-party charges, recall costs, chargeback costs and any other reasonable costs incurred by MTPL.
MTPL may change fees and charges from time to time. Applicable fees may be deducted from the transfer amount or refund amount where permitted.
By initiating a transaction, you authorise MTPL to receive and process your funds for the purpose of completing the remittance and deducting any applicable fees, charges or costs.
Payments must be made from the sender’s own personal bank account unless MTPL has expressly approved another arrangement. MTPL may refuse, delay or cancel transactions funded from third-party, business, commercial, company, SMSF, superannuation, fintech or other unacceptable accounts where such funding is not permitted under MTPL policy or compliance requirements.
A transfer receipt is not proof that MTPL has received cleared funds. MTPL is not required to release a payment until funds are received and verified in MTPL’s nominated bank account. First-time transfers from a new bank account may take longer due to bank processing timeframes.
You are responsible for providing accurate and complete beneficiary details, including full name, bank name, account number or IBAN where applicable, mobile number, address, national identity details and any other required information.
You are responsible for ensuring that the transfer is lawful, that the funds belong to you, that the purpose of the transfer is legitimate, and that the beneficiary details are correct.
MTPL relies on the information provided by you and is not responsible for loss, delay or mispayment caused by incorrect, incomplete, outdated or misleading information provided by you.
MTPL may recover from you any losses, charges, penalties, correspondent costs or expenses incurred because of incorrect instructions, duplicate claims, chargebacks, recalls, misleading information or breach of these Terms.
MTPL is not obliged to cancel or refund a transaction once it has been initiated, particularly where funds have been processed, paid to a beneficiary, sent to a partner institution, or are subject to compliance, regulatory or banking requirements.
Where a refund or cancellation is approved by MTPL, it may be subject to an AUD 35 administration fee, exchange rate differences, correspondent bank charges, third-party charges and any other costs incurred by MTPL.
Refunds are normally processed in Australian Dollars (AUD) and may take approximately 2 to 4 weeks, depending on correspondent bank processing, overseas return of funds, banking procedures, compliance checks and other operational factors.
Where a customer initiates a refund, recall, reversal or chargeback through their bank, the customer must notify MTPL immediately. MTPL may require the customer to continue the recovery process through their bank and will not process a duplicate refund while a bank recall or reversal is pending.
MTPL is not liable for delays, reversals, deductions or actions taken by banks or financial institutions in relation to recalls, chargebacks or refund requests.
If funds remain unpaid, uncollected, returned or unresolved for an extended period, MTPL may apply reasonable administrative charges and may deal with the funds in accordance with applicable unclaimed money laws, regulatory obligations and internal policies.
MTPL is required to comply with AML/CTF laws, sanctions obligations, AUSTRAC requirements and internal compliance policies. MTPL may monitor transactions, screen customers and beneficiaries, request additional documents, conduct enhanced due diligence, delay or refuse transactions, suspend accounts and report matters to AUSTRAC or other authorities where required.
MTPL may be legally prohibited from disclosing the reason for a delay, refusal, suspension, report or compliance action.
MTPL reserves the right, at its sole discretion, to refuse, suspend, delay, limit, cancel or decline any transaction without prior notice, including where transaction limits are exceeded, payment cannot be verified, information is incomplete or incorrect, identity cannot be verified, suspicious or unlawful activity is identified, required documents are not provided, or MTPL is required to do so by law, regulator, bank, partner institution or internal policy.
MTPL will not be liable for any loss, delay or inconvenience resulting from a lawful or reasonable refusal, delay, suspension or cancellation of a transaction.
MTPL handles personal information in accordance with its Privacy Policy. Personal information may be collected, used, stored and disclosed for identification, transaction processing, compliance, fraud prevention, customer support and recordkeeping purposes.
Personal information may be shared with regulators, banks, financial institutions, verification providers, correspondent banks and overseas partners, including in Pakistan, where required to process transactions or comply with legal obligations. Records may be retained for at least seven years or longer where required by law.
MTPL is not liable for delays or losses caused by third-party banks, payment partners, cash pickup agents, correspondent institutions, payment networks, government authorities, incorrect customer instructions, incomplete information, technical failures, public holidays, force majeure events or circumstances beyond MTPL’s reasonable control.
MTPL is not liable where funds are paid or credited in accordance with the details provided by the customer, including where MTPL reasonably believes the recipient to be the intended beneficiary.
MTPL is not liable for indirect, consequential, special or economic loss, including loss of profit, loss of opportunity, exchange rate movement or inconvenience, except to the extent liability cannot be excluded under Australian Consumer Law or other applicable law.
MTPL may suspend, restrict or terminate a customer account or profile where false, misleading or inconsistent information is provided, the customer fails to provide requested documents, compliance requirements are not met, suspicious or unlawful activity is identified, documents appear altered or unreliable, multiple or duplicate accounts are identified, or the customer relationship is no longer appropriate from a risk or conduct perspective.
MTPL may also take action where aggressive, abusive, threatening or inappropriate behaviour is directed towards MTPL staff. MTPL may be unable to disclose the reason for suspension, restriction or termination where disclosure is prohibited by law or compliance requirements.
You agree to indemnify and hold harmless MTPL, its officers, employees, agents and partners from and against any losses, claims, damages, penalties, liabilities, costs or expenses arising from your use of the service, breach of these Terms, provision of incorrect or misleading information, failure to safeguard account credentials, unlawful or fraudulent activity, duplicate claims, chargebacks, recalls, or failure to comply with applicable laws.
MTPL services, website access, online portals, payment channels and partner networks may not be available at all times. Services may be interrupted due to maintenance, system upgrades, technical issues, banking outages, public holidays, compliance reviews or events beyond MTPL’s control.
MTPL maintains an internal complaints process and will aim to respond to customer concerns promptly and fairly. Customers should contact MTPL with full details of the complaint, transaction reference number and supporting documents where applicable.
If a complaint cannot be resolved internally, the customer may have the right to refer the matter to an appropriate external dispute resolution body or regulator, where applicable.
MTPL may amend these Terms and Conditions from time to time. The updated version will be made available on MTPL’s website or through other appropriate communication channels. Continued use of MTPL services after publication of updated Terms constitutes acceptance of the updated Terms.
MTPL may assign, transfer or subcontract its rights and obligations under these Terms to another entity or service provider where required for business, operational, legal or regulatory reasons, provided this does not remove any rights that cannot be excluded by law.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
These Terms and Conditions are governed by the laws of New South Wales, Australia. You agree to submit to the jurisdiction of the courts and tribunals of New South Wales, Australia.
Money Travels Pty Ltd
Email: compliance@moneytravels.com.au
Website: www.moneytravels.com.au
Address: Suite 3, 40 Haldon Street, Lakemba NSW 2195