Money Travels Pty Ltd at Level 1, Suite 3, 40 Haldon Street, and NSW
2195 is a registered company under
ABN: 51 608 890 419
use the Websites.by accessing, viewing,
& Conditions and agree to be bound by them and by any other notice
contained on our websites (as amended from time to time).
authorised to use our websites.
General Terms & Condition
a) These Terms shall become binding on you and us when you online
register/Sign up at our website and email you by notifying you of our
acceptance of your Instruction, at which point a contract shall come into
existence between us.
b) Money Travels Pty Ltd provides a money transfer service whereby it
facilitates the transmission of your funds to a person overseas.
c) These terms and conditions apply to and govern all money transfers and
associated services between you and Money Travels Pty Ltd.
d) The Instruction is an offer by you to enter into a binding contract with
us, which we are free to accept or decline at our absolute discretion.
e) Sender/Remitter refers to a person sending funds to a
Receiver/Beneficiary via Money Travels Pty Ltd or its authorized
representatives. Receiver/Beneficiary refers to a person receiving funds
via Money Travels Pty Ltd or its authorized representatives.
f) We will assign a unique transaction number to the Instruction and inform
you of it by email. Please quote this unique transaction number in any
subsequent correspondence with us relating to the Instruction.
g) You may not transfer any of your rights or obligations under these Terms
& Condition to another person without our prior written consent, which
we will not withhold unreasonably. We can transfer all or any of our rights
and obligations under these Terms to another organisation, but this will
not affect your rights under these Terms and condition. A person who is not
party to these Terms shall not have any rights under or in connection with
a) Please ensure that you read and understand these Terms & Conditions
before you register/Sign up at Money Travels Website and submit the
Instruction, because you will be bound by the Terms once a contract comes
into existence between us,
b) It is your responsibility to provide Money Travels Pty Ltd with correct
details when using Money Travels Pty Ltd for money transfer services.
Furthermore, you warrant to Money Travels Pty Ltd that any money transfer
received or sent is for lawful purposes and the information provided to
Money Travels Pty Ltd is correct.
c) Refrain from using the account for unlawful, fraudulent or improper
d) You must not breach Money Travels Pty Ltd Terms and Conditions.
e) You are responsible for ensuring that the beneficiary of your
Instruction collects the money from our agent/Corresponding bank.
f) You also confirm that all money transferred is being used for lawful
purposes. We may refuse to process your Instruction for any reason after we
have checked your name and the name of the intended beneficiary against all
applicable governmental lists of proscribed persons. In the event that we
refuse to process the money transfer as a result of such checks, you
acknowledge that we may be obliged by law (and shall be entitled to)
confiscate the amount paid by you and pass it and your details to the
g) If you’re Instruction requires us to make a payment into a bank account
you, must provide correct account details of the intended Beneficiary. If
you provide incorrect account details and any third party imposes a penalty
on us, we reserve the right to pass on any such penalty to you or to deduct
it from any amount we hold on your behalf. We accept no further
responsibility after funds have been deposited into the accounts specified
by you. We will not be liable to you or your intended Beneficiary or any
other party and we do not have any further obligations to recover money
paid into the account specified in the Instruction. Any charges levied by
the sending bank and/or receiving bank will be deducted from the payment
received by the intended Beneficiary.
h) In order to receive a payment the beneficiary must provide our agent
with valid personal identification and the unique transaction number and
must sign for the money. There may be other requirements on them depending
upon local laws. You acknowledge this and we will not be in breach of
contract to you for following such procedures.
data protection and confidentiality
a. We are required to comply with anti-money laundering legislation and you
must provide us with any information (including proof of identity or
income) we require before a contract comes into effect between us. To send
money overseas, you must register/Sign up at Money Travels Online Portal
with complete details of Sender/Remitter such as Full Name-Date of Birth
–Address –Contact No-Email address and create your unique customer ID and
provide all require Photo Identification documents against your details
with verification of your mobile no and email address and Provide
Identification documents colour or attested copies , We will screen your
details in Sanction and PEP list before on boarding and activating your
account, once your account ID Verification processes complete then your
account will be activated.
b. In order to verify your identity & details, we may provide your Full
name, residential address, date of birth and Identity details to a third
party for verification purpose, by accepting the terms of this statement,
you agree to us requesting an assessment and providing your Personal
information for such an assessment.
c. On some occasion, we may require additional Identification and source of
fund documentation from you and our support team will assist you during
To prove the source of your funds, you can provide the following documents
In case of source of funds are loans or sales, we require the following
d. Under the Anti-Money Laundering and Counter-Terrorism Financing Act
("AML/CTF Act"), Money Travels reserves the right to re-identify you and
other related parties involved with your deal in order to satisfy
requirements under the AML/CTF Act and other legislation. Should you fail
to provide necessary information in a timely manner when requested, you may
be responsible for loss of deal value and remittance of any amounts may be
e. Money Travels Pty Ltd stores your personal information in its database
for the purpose of the administration of its ongoing relationship with you.
You have the right to request a copy of certain personal information that
Money Travels Pty Ltd holds about you. Money Travels Pty Ltd will not share
your information with any third parties except for Verification purpose as
mentioned above and required by law. You acknowledge and agree that we may
pass your details to credit reference agencies, Corresponding bank,
regulatory bodies and government bodies as required by law. We will also
keep confidential the details of your Instruction, and the unique
transaction reference, as must you.
f. In the internet, your IP address is the unique identifier for the
computer. When you visit or log into our website, we will collect and store
your IP address, device name and location. This is to prevent fraudulent
transaction and audit purposes. The IP addresses may be shared with third
parties to aggregate non personal information.
g. Money Travels Pty Ltd is required by law to submit all money transfer
instructions in and out of Australia to regulatory bodies
Amendment , cancellation & refund
a. If you wish to amend or cancel any Instruction after your transaction
processed, you should contact us. If the beneficiary has already collected
the payment, cancellation will not be possible If the beneficiary has not
yet collected the payment & his/her account not credited yet then we
will use our reasonable endeavours to cancel it, in which case we will
refund you (less the amount of the applicable commission).Money Travels Pty
Ltd will send a cancellation request to its overseas correspondent and a
refund request will be accepted only after the overseas correspondent
confirms that the funds have not been received by the beneficiary. Once the
overseas correspondent returns the funds to Money Travels Pty Ltd, a refund
will be provided to you less Money Travels Pty Ltd cancellation charges and
any deduction if made by the overseas correspondent OR Any exchange
difference due to exchange rate fluctuations between the rates fixed for
the transaction and the rate prevailing on the date of cancellation of
transaction will also be deducted from the refund amount.
b. When you have submitted online remittance its mean your rate is booked
& In case you do not transfer fund against your remittance within a
time frame, Money Travels has right to processes your transaction at
prevailing exchange rate or at the time we processes your remittance once
we receive your fund confirmation, whichever is lowest and beneficial for
Money Travels Pty Ltd & the amount will be sent equivalent to the
amount received from you after deduction of fees and charges if any.
c. Money Travels Pty Ltd will refund the principal amount of a money
transfer upon a written request from the sender after deduction of
cancelation charge, if no exchange rate has been pre booked/locked and if
the transaction has not been processed. If an exchange rate has been pre
booked/locked, then Money Travels has reserves the right to claim from you
the exchange loss due to adverse exchange rate fluctuations. Cancellation
and amendment fee of $15 shall apply for every remittance plus the fee (if
any) charged by the overseas correspondent.
d. We have right to release payment in accordance with your provided
Information to an individual, If we or our agent/Corresponding bank
releases payment to a person other than your intended beneficiary, but we
or our agent/Corresponding bank believed on reasonable grounds was your
intended beneficiary, we will not be liable to you and we will not have any
further obligation to make any refund to you or any payment to your
Delivery of Payment
a) We will make every effort to complete the bank transfer transaction
within 72 hours and Cash Pick up transaction within 48 hours but there may
be delays due to circumstances beyond our control. In this case we will
complete the Transfer as soon as reasonably possible. We may have to delay
performance of the Transfer if we have to deal with technical problems, or
to make improvements to our service. We will let you know in advance where
this occurs, unless the problem is urgent or an emergency.
b) Payment of a money transfer to the beneficiary in overseas may in some
circumstances is subject to local taxes and/or service or administrative
charges for which Money Travels Pty Ltd holds no responsibility and the
sender or receiver is liable to pay the amount.
c) Money Travels Pty Ltd ensures to transmit payment instructions to its
overseas service provider, complete and accurate. Money Travels Pty Ltd
accepts no further responsibility after funds have been paid over the
counter, or by cheque handed over personally to the receiver or despatch at
his address or deposited in his nominated account.
d) Money Travels Pty Ltd accepts no further responsibility after funds have
been paid to the receiver over the counter (cash pick up) or deposited in
his/her nominated bank account.
e) In addition to the service fees and charges applicable in your money
transfer, there will be difference in exchange rates set by Money Travels
Pty Ltd for you and received by Money Travels Pty Ltd from its
correspondents. Any exchange rate benefit between the exchange rate given
to you and received by Money Travels Pty Ltd will be kept by Money Travels
f) We will not be liable or responsible for any failure to perform, or
delay in performance of, any of our obligations under these Terms &
conditions that is caused by events outside our reasonable control (Force
Majeure Event). A Force Majeure Event includes any act, event,
non-occurrence, omission or accident beyond our reasonable control and
includes, in particular (without limitation), the following:
i. strikes, lock-outs or other industrial action; or civil commotion, riot,
invasion, terrorist attack or threat of terrorist attack, war (whether
declared or not) or threat or preparation for war; or fire, explosion,
storm, flood, earthquake, subsidence, epidemic or other natural disaster;
or impossibility of the use of railways, shipping, aircraft, motor
transport or other means of public or private transport; or
ii. Impossibility of the use of public or private telecommunications
Our obligations under these Terms are suspended for the period that the
Force Majeure Event continues, and will extend the time to perform these
obligations for the duration of that period. We will take reasonable steps
to bring the Force Majeure Event to a close or to find a solution by which
our obligations under these Terms can be performed despite the Force
Limitation of liability- your attention is particularly drawn to this
a) Neither we, nor any of our employees, agents or officers are liable to
you for any loss or liability arising from, or any costs, charges or
expenses you incur in connection with:
i. information on our websites
ii. your use of our websites
iii. any modification, suspension or discontinuance of our websites or
change in our Bank details
b) Money Travels Pty Ltd does not guarantee the delivery of the money
transfer. You are cautioned against sending money to any person you do not
know. To the extent permitted by law, Money Travels Pty Ltd Finance and its
officers, employees or agents:
i. Disclaim all liability for loss or damage caused as a result of
information provided to users of the website;
ii. and are not liable to compensate you or any other person for any loss,
damage, cost or expense sustained or incurred in connection with any
opinion, advice, recommendation, representation or information expressly or
impliedly published in, or contained on this website, or in any disclosure
document to which you are provided access, or in connection with any
application you make through the website for financial products
notwithstanding any error or omission including negligence. In no event
shall Money Travels Pty Ltd or any of its agents or staff members be liable
for damages for the delay, non-payment or underpayment of the money
transfer. In no event Money Travels Pty Ltd or its agent or staff be liable
for any indirect, special, incidental or consequential damages.
discretion. All changes are effective immediately when we post them, and
apply to all access to and use of the Sites thereafter. Your continued use
accept and agree to the changes. You are expected to check this page from
time to time so you are aware of any changes, as they are binding on you.
Money Travels Pty Ltd reserves the right to change these terms and
conditions without notice to you at any time.These Terms shall be governed
by Australian law and you and we both agree to the non-exclusive
jurisdiction of the Australian courts.