Privacy Policy

Money Travels Pty Ltd (MTPL)

ABN: 51 608 890 419

1. Introduction

Money Travels Pty Ltd (ABN: 51 608 890 419) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Responsibility

We handle personal information in accordance with applicable privacy laws. “Personal Information” refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

3. Information We Collect

We may collect personal information required to provide remittance services and to meet our legal and regulatory obligations, including obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

• Full name, date of birth, and identification details
• Contact details, including residential address, email address, and phone number
• Identification documents, such as Driver Licence, Passport, or other accepted identity documents
• Photographs and biometric information, such as a selfie with identification documents where required for verification
• Financial information, including bank account details and transaction history
• Source of funds documentation, such as payslips, bank statements, or other supporting documents
• Technical and online data, including IP address, cookies, device information, and browser information
• Beneficiary details, including name, identification details, address, contact number, and bank account details
• Any additional information required for regulatory, compliance, due diligence, fraud prevention, or risk management purposes

4. How We Collect Information

We collect personal information directly from you when you:

• Register an account with us
• Submit identification, verification, or due diligence documents
• Create or process remittance transactions
• Contact our customer support or compliance team
• Use our website or online services

We may also collect information from third parties where lawful and necessary, including identity verification providers, financial institutions, correspondent banks, payment partners, and regulatory authorities.

5. Purpose of Collection

We collect, use, and hold personal information for the following purposes:

• Processing and completing remittance transactions
• Verifying your identity and completing Know Your Customer (KYC) requirements
• Meeting AML/CTF obligations and AUSTRAC requirements
• Conducting due diligence, enhanced due diligence, transaction monitoring, and risk assessments
• Fraud prevention, sanctions screening, and financial crime risk management
• Customer service, account support, and communication
• Maintaining records required by law and responding to lawful requests from regulators or authorities

6. Disclosure of Personal Information

We may disclose your personal information where necessary and lawful, including to:

• Banks, financial institutions, payment partners, and correspondent banks in Pakistan for transaction processing
• Government authorities, regulators, and law enforcement agencies, including AUSTRAC, where required by law
• Identity verification and screening service providers
• Overseas partners and financial institutions where remittance transactions are processed

We do not sell or rent your personal information to third parties.

7. IT and System Support Providers

8. Overseas Disclosure

Your personal information may be transferred overseas, including to Pakistan, where required to process remittance transactions, complete beneficiary payments, comply with legal or regulatory requirements, or support transaction-related enquiries.

9. Data Quality and Accuracy

MTPL takes reasonable steps to ensure that the personal information we hold is accurate, up to date, complete, relevant, and not misleading.

Where inconsistencies, outdated information, or discrepancies are identified, including through transaction monitoring, due diligence, or compliance reviews, we may request updated information or supporting documentation. Failure to provide updated information may result in delays, restrictions, suspension, or refusal of services in accordance with our legal and regulatory obligations.

10. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security controls may include:

• Secure cloud-based storage and system hosting
• Restricted staff access based on business need
• VPN and controlled access to internal systems
• Two-factor authentication where applicable
• Encryption, monitoring, and other technical safeguards
• Staff training and internal compliance controls

11. Data Retention

We retain personal information and transaction records for as long as required by law, including under AML/CTF obligations. In many cases, records must be retained for a minimum of seven (7) years.

12. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of information that is inaccurate, incomplete, outdated, or misleading.

Requests can be made by contacting our compliance team using the details listed below.

13. Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality, enhance user experience, maintain security, and monitor website performance. You may disable cookies through your browser settings; however, this may affect website functionality.

14. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can review and respond to your concern.

If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC):

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, regulatory requirements, or operational practices. The latest version will be available on our website.

16. Contact Us